"Value Based Healthcare Delivery" has become the important concept for dealing with healthcare delivery issues today. This is a framework that has an overarching goal of providing value for patients.
This means, restructuring of the current healthcare systems within the country and across the world with keeping in mind patient health outcome per rupee spent as the core goal.
The "Value Based Healthcare Delivery" includes creating various organisational structures like Integrated Practice Unit, Management Practices and Payment Models that are in line with modern learning practices and today's medical science.
As a result of "Value Based Healthcare Delivery" system:
P. D. Hinduja Hospital & Medical Research Centre's vision is to provide "Quality Healthcare to All" at an Affordable Price. The hospital has been practicing "Value Based Healthcare Delivery" in various aspects and is a supporter of this concept for better patient outcome. The 3rd Healthcare Management Series by the hospital, "Redefining Healthcare : Value Based Delivery" is planned with the aim of bringing all the components / individuals of healthcare delivery system together to share their experiences and propose new concepts in this area.
| Sr.No. | Sessions | Learnings |
|---|---|---|
| 1 | Transforming Patient Experience | To improve patient experience and achieve patient centric care there is a need to discuss different challenges patient may face during their care journey and to emphasis the importance of working alongside patients and care givers. |
| 2 | Moving to Value Based Competition: Improving Health Insurance and Access | The fundamental task of delivering value to the patient is in conflict with all the economic incentives in the current healthcare system leading to dysfunctional results that are increasingly evident. Focus is now on challenges, to evolve health financing mechanisms which deliver the benefit of pooling and quality to large segments of the population. |
| 3 | Developing Hospitals for Gen-Nxt | Are hospitals prepared to meet demands of next generation of health consumers? As the industry continues to shift towards a more patient centered approach for health facilities, there is a need to make sure they meet patients evolving expectations. Some of the focus remains on Integrated Practice Units, Synergistic Care Delivery and Leveraging Social Media. |
| 4 | Enhancing Quality and Safety in Healthcare: A Mandate or Choice? | When a medical institution aspires towards excellence and patient safety, quality enhancement proves to be a key factor essential to the process. Healthcare institutions invest enormous effort and resources in order to improve quality and patient safety, but often fail to reach that aspired "ultra-safe" environment. |
| 5 | Healthcare: Competing on Values and Outcomes | More and more healthcare organisations are starting to focus on providing superior health outcomes as a way to distinguish themselves in the fast-changing healthcare marketplace. Competing on outcomes has the potential to improve the value delivered by the entire health system. |
| 6 | Harnessing the Power of Information Technology | Healthcare organisations are leveraging to capture all of the information about a patient to get a more complete insight into care co-ordination and outcomes based reimbursement models, population health management and patient engagement and outreach. |
| 7 | Healthcare Service Delivery: Excellence, Uniqueness and Outcomes | As competition intensifies within the healthcare industry: patient satisfaction and service quality are providing the evidentiary basis for patient outcomes. A conceptual model of three interrelated areas- service, health outcomes and resource stewardship affects the clinician-patient relationship. |
| 8 | Building Human Competencies: Leveraging Human Assets | Providing excellent service is a goal of any organisation, and with the many options to "take my business elsewhere", the stakes have never been higher. However, a frequently missing piece in customer service is the perception of employees. For organizations to provide superior customer service, they must also manage in tandem, the employee experience. |
| 9 | Delivering Right and Appropriate Healthcare | Physicians and Healthcare provider organisations can put in place the set of interdependent steps needed to improve value, since value is determined by how medicine is practiced. Yet every other stakeholder in the healthcare system has a role to play. Patients, health plans, employers, and suppliers can hasten the transformation. |
| 10 | Innovation: Shaping Future of Healthcare | The ever-changing healthcare landscape inspires to collaborate with industry pioneers to design innovative solutions focused on tackling critical population health challenges and economic issues. |
| 11 | New Paradigm of Healthcare Delivery: Voice of Customer | A problem nowadays is that the customer not only has a voice, but those voices in aggregate can often be louder than that of the brand. Add to that, the customer journey is becoming increasingly dynamic and real-time, creating a new paradigm where a discontinuous experience can lead to customers astray. |
